Questions and straight answers.

For every package, yes. The price covers the deliverables listed on that package. If you ask for something outside the list, we quote it before we start, and nothing is added without your written yes.

Most of our clients are businesses, who reclaim VAT. VAT at 20% is added at checkout, shown in your cart and printed on your invoice. Consumers see the total including VAT before they pay.

Every service has a Custom tier for larger work. Send us a brief. We reply within two business days, and we give you a fixed price before any work begins.

The price list is the price. The 40 / 30 / 30 payment plan spreads the cost across the project, so you never pay the whole amount up front.

Each package states its turnaround: for example 3 to 4 weeks for Essential web design, 5 to 6 weeks for a Starter shop. The clock starts at kick-off and assumes that content and feedback arrive when we agreed.

Your goals, your texts and images if you have them, and access to the accounts we will work in. If you do not have texts yet, we tell you what is needed and by when. One person on your side needs to be able to decide.

Two rounds per milestone. A round is one consolidated list of feedback and one round of changes. Extra rounds are quoted before we start them.

You have one named contact from kick-off to handover, and you always know who is working on your project.

For one-off packages, 40% at order, 30% at design approval and 30% at delivery, before go-live. For monthly plans, the first month at order, then monthly. VAT at 20% is added.

Not yet. The checkout runs in test mode: no real payment is taken and no card details are stored. When you place an order, we receive it and email you a confirmation with the invoice for your deposit and how to pay it. Work starts once the deposit is settled.

Yes. Enter your company name and VAT number in the billing step. Your invoice will carry them.

Before kick-off, you can cancel and we refund the deposit in full. After kick-off, the deposit is not refundable and work completed to the current milestone is billed. Consumers also have a 14-day right of withdrawal. The refund policy has the detail.

Astro, Next.js, WordPress and Webflow for sites. Shopify, WooCommerce and PrestaShop for shops. React Native, Flutter and Next.js for apps. We recommend one for your case and write down why.

Yes. We choose a set-up that lets you change text and images, and we show you how on your own site at handover.

Hosting is not included in the packages. We set it up in your name, on a provider we recommend for your needs, so you own the account. Care plans monitor and back up the site wherever it runs.

Yes. Our packages, this site's buying pages and our legal pages are in both. We can build your site in either or both languages.

Yes. Ownership of the deliverables passes to you when the package is paid in full. Third-party components, fonts and stock assets keep their own licences, and we tell you which ones apply.

We build with them in mind: analytics that wait for consent, a cookie banner with equal buttons, privacy and legal pages set up for your business. The legal text about your company is yours to approve. We do not give legal advice.

Yes. If you buy as a private person, you have 14 days to withdraw. If you ask us to start within those 14 days, you pay for the work already done. The refund policy explains how.

Yes. Send us yours, or ask for ours, before you share anything sensitive.