Five phases. The same on every project.
You should not have to guess what happens after you pay. This is the whole path, from a first brief to the day you can edit the site yourself.
Phases
- 01
Brief
- What we do
- We agree the goal, the audience and the scope.
- What you get
- A written scope and a content checklist.
- What we need from you
- Your goals, existing material, and one person who can decide.
- 02
Plan
- What we do
- We set dates and milestones and name your contact.
- What you get
- A timeline with milestone dates.
- What we need from you
- Confirm the dates and send access to anything we will work in.
- 03
Design
- What we do
- We design, show you, and revise.
- What you get
- Designs you can review, with two revision rounds.
- What we need from you
- Feedback in one consolidated list per round. The design approval triggers the 30% milestone.
- 04
Build
- What we do
- We build a working version.
- What you get
- A link to test, and a list of what we fixed.
- What we need from you
- Content in final form, and your test feedback.
- 05
Launch
- What we do
- We run the final checks, take the last payment, go live and hand over.
- What you get
- The live site, your files and access, and a session on how to run it.
- What we need from you
- Payment of the final 30%, before go-live.
Each package states its own turnaround. The clock starts at kick-off, and assumes feedback and content arrive when we agreed.
Engagement models
Fixed package.
A set scope for a public price. Paid 40 / 30 / 30. Best when you know what you need.
Monthly plan.
Care and SEO. Billed monthly. Care is rolling with 30 days' notice. SEO has a three-month minimum, then 30 days' notice.
Custom.
For work outside the packages. We scope it with you and give a fixed price before we start. The same phases, milestones and revision rounds apply.
Payment milestones
Monthly plans: the first month is due at checkout.
If you cancel before kick-off, we refund the deposit in full. See the refund policy.
Revisions and what counts as one
Two revision rounds per milestone are included.
A round is one consolidated list of feedback from you, and one round of changes from us.
What counts as a revision.
Changes to wording, colour, spacing and layout inside the agreed scope.
What does not.
A new page, a new feature or a new direction. We quote these before we do them, and you decide.
More rounds.
Extra rounds are quoted at an hourly rate we state before we start.
Tools we work with
Design
Build
Commerce
Growth and care
Tools are named as the ones we work with. They are not partner badges.